No news for an order from november

I ordered an Akso last november and I don’t get any update.
How can I get a refund?

@kx3 I finally got my order 2 weeks ago, also a nov order. Shipping was not ideal. Where are you> Canada here.

I’m in Canada too (QC)

did you receive the email that it shipped yet?

Not yet. Didn’t received anything at all, no notification or confirmation of order but a billed credit card…